StudioLeafMarket Logo

StudioLeafMarket

Data Privacy Policy

We care about your privacy at StudioLeafMarket

Effective Date: February 22, 2024 | Last Updated: February 22, 2024

Information We Collect

Personal Information You Provide

When you contact us for corporate flower arrangements or gift services, we gather the information you supply willingly. This comprises your full name, business name, email address, phone number, delivery locations, and particular specifications for your floral requests. Payment details are collected during orders, though processing is performed securely via our payment partners.

For corporate clients, we may also collect extra business data such as company registration details, preferred delivery timings, and budget constraints to better tailor our services to your corporate requirements.

Information Collected Automatically

Our site automatically gathers certain technical details when you visit, such as IP address, browser type, device data, and how you move through the site. We use this information to enhance site performance and to understand how clients locate our services.

Important: We don’t collect more personal data than needed to deliver our floral arrangements and delivery services. Your privacy remains central to our operations.

How We Use Your Information

We primarily use your information to fulfill flower orders and provide excellent customer service. This includes processing orders, coordinating deliveries, creating customized arrangements based on your requirements, and communicating about your service needs.

We also analyze information to enhance our offerings and the website experience. This helps us identify which corporate floral solutions are most valuable for our clients and how we can better support the business community in United Kingdom

Order Processing: Handling orders, deliveries, and payments
Communication: Answering questions, providing updates, and offering support
Service Improvement: Reviewing feedback and usage trends to improve our offerings
Business Development: Designing customized corporate programs and subscription services

Information Sharing and Disclosure

StudioLeafMarket respects your privacy and does not sell personal data to third parties. We share information only when needed to deliver our services or when required by law.

Service Partners

We may share necessary information with trusted service partners who assist us in operating our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obliged to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This involves safe data storage, encrypted communications, and restricted access to personal data within our company.

Secure Storage

Your data is kept in protected systems with access controls and ongoing security monitoring.

Encryption

Sensitive data transmissions are encrypted to safeguard information in transit between your browser and our infrastructure.

Limited Access

Access is restricted to staff who require it to deliver services.

Although we employ robust security measures, no online transmission method is absolutely risk-free. We continually update our security practices to counter evolving threats.

Your Privacy Rights

You hold important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, rectify, erase, or limit how your data is used.

Access: Ask for a copy of the personal data we retain about you
Correction: Update or fix any inaccurate data
Deletion: Request deletion of your data (subject to legal retention rules)
Restriction: Limit how we process your data in specific circumstances
Portability: Request move of your data in a structured, widely usable format

To exercise these rights, contact us using the information provided at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.

Data Retention

We keep personal data only as long as necessary to deliver our services and meet legal obligations. Retention times vary by data type and the purpose for which it was collected.

Typical Retention Periods:

  • Customer contact and order information: three years after last service interaction
  • Payment transaction records: seven years for tax and accounting needs
  • Website analytics data: about two years for service improvement analysis
  • Marketing communication preferences: Until you unsubscribe or roughly two years of inactivity

Cookies and Site Tracking

We use cookies and similar technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies help store your preferences and assess site performance.

You can manage cookie settings in your browser. Note that turning off some cookies may impact site functionality. For more details about our cookie practices, please consult our Cookie Policy.

External Links

Our site might include links to other websites or services. This privacy policy covers only StudioLeafMarket and our site. We are not liable for the privacy practices of external sites.

We recommend reviewing the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We might update this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. If substantial changes are made, the policy's Last Updated date will be revised at the top.

Please review this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or concerns about how we process your information, please reach out.

Contact Us About Privacy

StudioLeafMarket Privacy Team
12 Petunia Lane, Chelsea, London
London, United Kingdom SW3 5TN

Email: [email protected]
Phone: +44 20 7946 0123

For privacy-related inquiries, include "Privacy Request" in the subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within about five business days.